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1. Return Eligibility
π We accept returns within 14 days of receiving your order.
β
Items must be unused, unopened, and in original packaging.
β We do not accept returns on used, opened, or damaged products (unless defective).
2. How to Initiate a Return
π© To request a return, email us at contact@hypatiaessence.com with your order number and reason for return.
π¦ Once approved, you will receive return instructions.
3. Refund Process
π° Refunds are processed within one week after we receive and inspect the returned item.
π¨ Shipping fees are non-refundable, unless the product is defective or incorrect.
4. Exchanges
π We do not offer direct exchanges. If you need a different item, please return the original and place a new order.
5. Damaged or Incorrect Items
β οΈ If you receive a damaged or incorrect item, contact us within 48 hours with photos, and we will arrange a replacement or refund.
6. Contact Us
For any return or refund inquiries, reach out to us at contact@hypatiaessence.com.